Terms of Service

Effective as of: July 01, 2025      Last Updated: July 01, 2025

Welcome to Evelyn Vapes (“EV,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of the Evelyn Vapes website, mobile application (if applicable), and related services, including any purchases made through our platform (collectively, the “Site”).

By accessing or using our Site, you (“you,” “your,” or “Customer”) agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Site.

1. Eligibility

To access or make purchases on the Site, you must:

  • Be at least 21 years of age or the legal minimum age to purchase vaping products in your jurisdiction.
  • Comply with all applicable local, state, and federal laws regarding the purchase and use of nicotine products.
  • Provide accurate and complete information when creating an account or placing an order.

2. Age Verification & Compliance

We are committed to responsible retailing and utilize AgeChecker.net to verify the age of customers placing orders for nicotine-related products. Orders will not be processed unless age verification is successful.

Purchases made with fraudulent or misleading age information will be canceled immediately and may result in a permanent ban from the Site.

3. Account Registration

To access certain features (e.g., order tracking and saved addresses), you may need to create a customer account. You agree to:

  • Maintain the confidentiality of your login credentials.
  • Be fully responsible for all activities that occur under your account.
  • Please notify us immediately of any unauthorized access or suspicious activity.

4. Products & Pricing

We offer a range of vaping-related products, including but not limited to:

  • JUUL pods and devices
  • Nicotine pouches
  • Vape accessories

We reserve the right to:

  • Modify or discontinue products at any time without notice.
  • Adjust pricing due to supply changes, market conditions, or supplier mandates.
  • Limit quantities or cancel orders that are suspected of violating our policies.

Prices are listed in USD and do not include taxes or shipping fees unless stated otherwise.

5. Orders & Payments

All orders placed through the Site are subject to acceptance and availability. Placing an order does not guarantee acceptance. We reserve the right to:

  • Cancel any order at our sole discretion
  • Refuse service to anyone for any reason

Payments must be made through our secure checkout process using approved payment methods (credit/debit cards, prepaid gift cards, etc.).

Refer to our Payment Policy for full details.

6. Shipping, Delivery & Risk of Loss

We ship orders to eligible regions using trusted carriers. Estimated delivery times are provided for convenience but are not guaranteed. We are not responsible for:

  • Delays caused by carriers, weather, customs, or regulatory holds
  • Lost or stolen packages post-delivery

Once an item is marked “Delivered,” the risk of loss transfers to the customer.

Please refer to our Shipping Policy for more information.

7. Returns, Refunds & Exchanges

Due to the nature of our products, we have strict guidelines around returns and exchanges. Most products are non-returnable unless they arrive damaged or defective.

  • Claims must be made within 48 hours of delivery.
  • Our customer support team must pre-authorize all return requests.

Full details are outlined in our Refund & Returns Policy.

8. Wholesale Orders

Wholesale purchases are subject to additional eligibility requirements, minimum order quantities, and resale restrictions.

Refer to our Wholesale Purchase Policy before applying or ordering in bulk.

9. Intellectual Property

All content on the Site—including but not limited to product descriptions, branding, images, videos, logos, and design—is the property of Evelyn Vapes or its licensors and is protected under copyright and trademark laws.

You may not:

  • Copy, modify, or republish any content without prior written consent
  • Use our name or logo in misleading or unauthorized ways

10. User Conduct

You agree not to use the Site in any way that:

  • Violates any applicable law or regulation
  • Infringes on the rights of others
  • Interferes with the normal operation or security of the Site
  • Attempts to gain unauthorized access to our systems

11. Disclaimer of Warranties

All products and services are provided “as is” and “as available.”

We do not warrant that:

  • Products will meet your expectations
  • The Site will be error-free or uninterrupted
  • Product descriptions and availability are always accurate (we strive to do our best!)

Refer to our Disclaimer Policy for full details.

12. Limitation of Liability

To the maximum extent permitted by law, Evelyn Vapes and its affiliates shall not be liable for any direct, indirect, incidental, or consequential damages resulting from:

  • Your use (or misuse) of the Site or its products
  • Delays or disruptions beyond our control
  • Unauthorized access to your account

Total liability shall not exceed the amount paid by you for the specific order in question.

13. Third-Party Links

Our Site may contain links to third-party websites. We do not control or endorse the content on such sites and are not responsible for:

  • Their privacy practices
  • Product claims
  • Customer support

14. Privacy

Your use of the Site is also governed by our Privacy Policy, which outlines how your data is collected, stored, and used.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Changes to Terms

We reserve the right to update these Terms at any time. Updates will be posted on this page, accompanied by a revised “Last Updated” date. Your continued use of the Site constitutes acceptance of those changes.

17. Company Information

JDI Distributions Ltd.
Entity Number: 13688069
Registered Address:
3 Sheen Road
Richmond
TW9 1AD
United Kingdom

18. Contact Us

For questions or support:

📧 Email: [email protected]
📬 Or use the Contact Form on our website.